Founders Lodge by Mantis has received deserved international awards recognition, picking up wins in two categories at The Boutique Hotel Guest Experience (BoHo) Awards in London on 22 May. The prestigious property was named as the winner in both ‘Best Boutique Hotel (1-20 Rooms)’ and ‘Best International Hotel’ categories at the ceremony at The Kimpton Fitzroy, held in conjunction with the Boutique + Lifestyle Hotel Summit.
The Boutique Hotel Guest Experience Awards (BoHos) recognise UK and international boutique, lifestyle and hybrid hotels for providing excellence in guest experience. More than 15 000 guest feedback questionnaire responses and over 37 000 online reviews from guests were gathered and analysed during the Awards’ 3-month collection period, with 93% of the detailed feedback, positive. Guest feedback was independently aggregated, evaluated, and ranked by students and faculty from the Department of Tourism & Hospitality at Bournemouth University. The result is a comprehensive study of which properties offer the best experiences, according to those whose opinions mean the most — their guests.